Shipping, Returns & Refund Policy.

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If you are not entirely satisfied with your purchase, we're here to help.

Shipping and Returns Policy

Shipping Information:

Processing Time: Orders typically take 1-3 business days to process before shipment, excluding weekends and holidays.

Shipping Rates: Shipping rates are calculated at checkout based on the destination and the weight of the package.

Delivery Time: Once your order is shipped, delivery times may vary depending on your location. Estimated delivery times will be provided during checkout.

International Shipping: We currently offer shipping to select international destinations. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your delivery.

Returns and Exchanges:

1Return Policy: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of receiving your order for a full refund or exchange.

Return Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process: To initiate a return, please contact us at [contact@email.com] with your order number and reason for return. Once your return request is approved, you will receive further instructions on how to proceed with the return.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed to the original method of payment within 7-10 business days.

Exchanges: If you would like to exchange an item for a different size or color, please contact us to arrange for an exchange. Exchanges are subject to availability.

Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.

Contact Us

If you have any questions on how to return your item to us, contact us. We are here to help.

Sam’s Eye Photography
info@samseyephotography.com.au
0406 692 163